NEC Univerge Blue Retail
WINNING INTERACTIONS WITH SHOPPER & IN-STORE RETAIL SOLUTIONS
UNIVERGE BLUE CLOUD SERVICES for Retail designed to enhance in-store, online, and call center experiences for brick-and-mortar retailers
UNIVERGE BLUE EVERYTHING AS A SERVICE FOR RETAIL
Whether the selling environment is a specialty retailer, web-based retailer, convenience store, or quick service restaurant, UNIVERGE BLUE cloud solutions are designed to boost in-store performance, reduce operating costs, and enable quick service at single and multi-site locations. With UNIVERGE BLUE, retailers gain access to a wide variety of cloud-based services from a single and reliable technology partner, making scaling and maintaining essential infrastructure faster, less complex, more intuitive, and cost efficient.
WHY UNIVERGE BLUE CLOUD SERVICES FOR RETAIL
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Managing and maintaining support apps at the store level becomes unnecessary, freeing time for increased focus on customer care and working to achieve sales projections. |
Mobile devices and apps allow sale associates to access real-time data, colleagues, headquarters, or even other locations without having to leave the consumer or the sales floor. |
Support services can be quickly customized and scaled to meet specific in-store, call center, or promotional demands with intuitive interfaces that require minimal training to master. |
The ability to deliver on-demand reports allows for local-based analysis and decision making to optimize sales strategies on a per-market or per-store basis. |
3 WAYS CLOUD COMMUNICATIONS BENEFIT RETAILERS
Retailers need a communications platform that improves customer service and engagement – within and beyond the storefront. Flexible and cost-effective solutions that help retail employees meet customers’ needs – especially during seasonal peaks in demand – are more essential than ever.
OPERATIONAL EFFICIENCY
- Move easily between integrated phone, chat, SMS, and call center, while minimizing transfers and dead ends with intelligent routing and self-service interactive voice response (IVRs).
- Reduce operating costs with cloud-based and flexible communications platforms that make it simple to create a new account, port numbers, and drop ship new phones – all from a central account.
- Complete visibility and control over all phones across all locations, making it easier to manage and service every communication need.
MOBILE SALES
- Empower a more flexible, effective, and productive team that communicates anytime, from anywhere, and on any device.
- Prevent missed calls or texts so that sales professionals don’t miss an opportunity
- Mobile devices let employees access relevant policies, sales promotions, and other critical information faster and more efficiently.
OMNICHANNEL CUSTOMER ENGAGEMENT
- Use dynamic notifications to send outbound voice and SMS notifications about store updates, special promotions, and upcoming events.
- Answer questions quickly and accurately by easily routing calls to the correct person for better service.
- Eliminate busy signals with queuing and provide in-queue music and voice playback (e.g., seasonal promotions).
UNIVERGE BLUE IMPROVES THE RETAIL EXPERIENCE WITH SOFTWARE THAT ENABLES STORE MANAGERS AND ASSOCIATES TO RESPOND FASTER TO CUSTOMERS, BETTER MANAGE THEIR RETAIL ENVIRONMENT AND PROVIDE:
- A seamless digital journey from first contact to post-sale support
- Clean, simple transitions from old and outdated hardware systems to a future-proof, cloud-hosted solution
- Feature-rich, tightly integrated, and intuitive solutions that make it easier than ever to serve your customers
DISCOVER HOW UNIVERGE BLUE CAN DRIVE CUSTOMER LOYALTY & SHOPPER SATISFACTION
TEAM COLLABORATION
Voice, web, and video conferencing that build brand consensus and engagement
VOICE, PRESENCE & UC
Integrated communications for highly responsive and customer-focused sales associates
ARCHIVING
Preserve, search, & retrieve communications
MOBILITY
Flexible whenever, wherever communications for dynamic and adaptive in-store support
CONTACT CENTER
Agent, attendant, and caller management and supervision for an exceptional retail customer experience
SECURITY
Safeguards against threats and failures for operational control and loss prevention
INTEGRATED COMMUNICATIONS
Integration of voice, chat, video conferencing, and contact center functionality into standard enterprise applications for streamlined organizational accessibility
CUSTOMIZED CONFERENCING
Schedule, host, record, annotate, and transcribe video conferences with up to 100 attendees for high-quality collaboration with stakeholders
FILE SYNC & SHARE
Individual file backup, storage, antivirus, sharing, and synchronization for targeted information handling
INTERESTED IN OUR RETAIL CLOUD SOLUTIONS?
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