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  • Automated Call Distribution, Call Detail Reporting, IVR

Automated Call Distribution, Call Detail Reporting, IVR

Contact Center Solution

The SV9100 Contact Center and Attendant solutions provide you with all the tools necessary to make each interaction between your business and your customers quick and easy. Between improved response times, reduced abandon rates, lowered operating costs, and increased revenues, both you and your customers will see a rapid return on your investment.

For Agents:

  • Distributes call volume evenly among agents
  • Efficiently routes callers based on pre-established criteria to the agent that best fits their needs
  • Agents can login and out as needed depending on call volume
  • Callers have option of leaving a message for agent call-back, holding for an agent, or dial another extension/ACD group or voicemail box
  • Ability to view status of other agents and queues
  • PC-based Supervisor with Reports improves scheduling efficiency plus compiling, analyzing and managing information

For Attendants/Operators:

  • Easily handle calls directly from PC
  • Screen-pop notifications display caller information
  • Ability to view status of an extension
  • Conversations can be recorded, saved, and forwarded as email attachment