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Intermedia Legal

TRANSFORM YOUR CLIENT EXPERIENCE
WITH A CLOUD-BASED COMMUNICATIONS PLATFORM

INTER CLOUD SERVICES for Legal Services allows firms of any size to connect and collaborate more efficiently with clients and staff for a superior digital experience.

 

 EVERYTHING AS A SERVICE FOR LEGAL SERVICES

Clients are spending less time in offices and more time communicating through digital channels. To keep pace, law firms need to transform the desk-and-receptionist welcome into digital, multi-channel client experiences. INTERMEDIA enables efficient and satisfying client interactions across voice, SMS, chat, online meetings, and more.

WHY INTERMEDIA CLOUD SERVICES FOR LEGAL SERVICES


FLEXIBLE
COMMUNICATIONS

Mobile solutions for on-the-go communication among legal team members, office support personnel, and clients across multiple channels.


SIMPLIFIED
OPERATIONS

A cloud-based system centralizes information for improved billing accuracy and the personalized service clients have come to expect.


DATA SECURITY
AND PRIVACY

Data security practices – like encryption and access control, backups, and endpoint protection – are SOC 2 and SSAE 16 Type II audited for third party validation.


SIMPLIFIED,
PREDICTABLE COSTS

With one flat monthly rate that can scale up or down, based on the number of users required, moving to a cloud-based platform like INTERMEDIA makes it easier than ever to plan for the future.

LEGAL SERVICES SAFETY AND SECURITY CHALLENGES

While each educational facility has its own unique needs and requirements, many face a common set of challenges to solve to provide a safe and secure learning environment.

DELIVER SUPERIOR CLIENT SERVICE

  • Send outbound voice, SMS and chat notifications so you can contact your clients using their preferred method of communication.
  • Provide clients self-service options for straightforward concerns to keep support staff free to address more urgent issues.
  • Support clients’ expectations of a seamless digital journey from first contact to issue resolution.

SIMPLIFY THE
BILLING PROCESS

  • Integrate your phone records with common billing platforms like Clio to auto-populate billable time reports.
  • Keep accurate call records with baseline data on all client calls.
  • Never miss important client calls or texts. Use the Mobile App to easily stay connected from any location.

MITIGATE
RISK

  • Protect attorney-client privilege with enhanced security and privacy controls for all files shared between clients and team members
  • Complete visibility and control over all phones across all locations, making it easier to manage device security
  • Keep data safe at every level of the organization, protecting against malware, viruses, phishing, and hackers.

 

INTERMEDIA’S SUITE OF APPLICATIONS AND SOLUTIONS
DELIVERS A MODERN, DIGITAL-FIRST COMMUNICATIONS PLATFORM THAT:

  • Allows clients to communicate through their preferred channel(s) of communication
  • Simplifies risk management to protect confidential correspondence between team members and clients
  • Provide detailed, accurate records of client communication for tracking billable hours

INTERESTED IN OUR
LEGAL CLOUD SOLUTIONS?
Let’s discuss how UNIVERGE BLUE can help your firm!