NEC Univerge Blue Healthcare
EMPOWER CAREGIVERS WITH
MORE RESPONSIVE & PERSONALIZED HEALTHCARE SERVICES
UNIVERGE BLUE CLOUD SERVICES for Healthcare enables clinicians and caregivers to collaborate more effectively to create efficient and integrated cloud-based patient care and experiences.
UNIVERGE BLUE EVERYTHING AS A SERVICE FOR HEALTHCARE
Healthcare organizations, with UNIVERGE BLUE’s feature-rich highly available communications, can achieve exceedingly connected environments where patients and care providers benefit from safe, secure, and assured connectivity and functionality. Patient care becomes more immediate, dynamic, and adaptive with UNIVERGE BLUE’s 99.999% uptime reliability needed to support healthcare organization’s information intensive and compliance-controlled caseloads.
DYNAMIC NOTIFICATIONS SHORT MESSAGE SERVICE (SMS)
NEC‘s UNIVERGE BLUE ENGAGE leverages its Dynamic Notification module to send outbound voice, SMS, and/or email notifications. Contact your customers using their preferred method of communication – or choose the most appropriate one. Key benefits and uses include revenue generation, operational efficiency, scheduling, customer care, surveys and much more.
UNIVERGE BLUE SMS
WITH 90% OF ALL MESSAGES READ IN 90 SECONDS, SMS IS A GREAT WAY TO CONNECT WITH PATIENTS
WHY UNIVERGE BLUE CLOUD SERVICES FOR HEALTHCARE
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Highly integrated communications and collaboration tools allow caregivers to interact effortlessly and share information more easily for more coordinated and attentive team care. |
Highly available infrastructure delivers multi-tiered resiliency for comprehensive protection of critical records and data vital for effective patient and facility management. |
Presence-based and call-routing communications quicken response time and gather caregivers promptly when situations demand swift and skilled attention. |
Attendant services automate calls to reduce backlogs and provide correct answers to frequently asked questions by allowing patients, family, and visitors to self-manage their inquiries. |
UNIVERGE BLUE ENGAGE INTEGRATES WITH YOUR EHR FOR SEAMLESS PATIENT INTERACTIONS
UNIVERGE BLUE ENGAGE integrates with EHR software providers like Epic, Cerner, and MEDITECH to improve communications between patients and providers. With this integration, you can significantly improve patient engagement by saving time and cutting call volumes.
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Reduce call handle time by using a patient’s caller ID to instantly screen pop a dashboard with patient information and verification. |
HIPAA (Health Insurance Portability and Accountability Act) compliance is a crucial aspect of healthcare data management. NEC can execute a Business Associate Agreement upon request to address HIPAA compliance. |
Deflect calls by having patients use self-service interactive voice responses (IVR) to perform simple tasks themselves saving patients and staff valuable time. |
Increase patient engagement with automated voice, email, or text notifications and reduce appointment no-shows by sending automated alerts based on real-time EHR events. |
Discover How UNIVERGE BLUE
Can Promote Better Patient Care
Team Collaboration
Voice, web, and video conferencing for a greater healthcare provider and caregiver collaboration as well as patient wellbeing
Voice, Presence, & UC
Communications for highly responsive healthcare environment and caregiver, patient, and loved one’s interaction
ARCHIVING
Preserve, search, & retrieve communications
Mobility
Flexible whenever, wherever communications for dynamic, adaptive, and cross facilities connectivity
Contact Center
Agent, attendant, and caller management and supervision for front line attentive and tailored services
Security
Safeguards against threats and failures for operational control and loss prevention, and enables full HIPAA compliancy
Integrated Communications
Integration of voice, chat, video conferencing, and contact center functionality into standard enterprise applications for streamlined caregiver accessibility
Conferencing
Schedule, host, record, and transcribe video meetings with up to 100 attendees for private, team, and institutional collaboration
File Sync & Share
Individual file backup, storage, antivirus, sharing, and synchronization for targeted information handling
MOVE YOUR COMMUNICATIONS TO THE CLOUD AND EXCEED YOUR STAFF AND PATIENTS’ EXPECTATIONS
INTERESTED IN OUR HEALTHCARE CLOUD SOLUTIONS?
Step Into The Cloud With Confidence
